TECHNICAL SERVICE BULLETIN
Copyright 2005 RICOH Corporation. All rights reserved. Page 1 of 3
BULLETIN NUMBER: B089/B093 – 010 06/22/2004
APPLICABLE MODEL:
GESTETNER – DSM622/DSM627
LANIER – LD122/LD127
RICOH – AFICIO 2022/2027
SAVIN – 4022/4027
SUBJECT: PAPER FEED JAM
SYMPTOM:
A non-paper-feed jam occurs when the paper tray is almost full.
CAUSE:
The non-paper-feed jam is caused by a burr on the top surface of the Friction Pad. This burr was generated
due to a mold failure. Two molds were used to produce the Friction Pad. The Friction Pad with the burr is
from mold number 2 only.
SOLUTION:
Determine the cause of the jamming issue.
1. Find the root cause (is jamming related to the friction pad or not?)
(1) Check the machine’s production date.
Please check the machine’s serial number. A list of serial numbers of the affected machines is can
be found in Units Affected
.
(2) When does the non-paper-feed jam occur?
Basically, if the non-feed jam is caused by the friction pad, it only occurs when the paper tray is
almost full. Please check the amount of paper in the tray. Also, if the paper orientation is Short Edge
Feed, the occurrence rate will be higher.
(3) Check the mold number of the friction pad.
PAPER PATH
PARTS
There is a Mold Number indication located
here: (1 or 2)
Mold 1: Good friction pad
Mold 2: Possible bad friction pad
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